Belgrave Line · For drainage firms
For drainage firms
A blocked drain won't wait for your callback.
Catch the job anyway.
When you're under a manhole or on a jetting job, you can't pick up. Belgrave Line answers in your firm's name, finds out if waste is coming back up inside, takes the address and texts you within a minute, with emergencies marked URGENT.
From £59 a month, no contract, full refund of the first payment if you're not happy in 30 days.
Ring and say "I'm a drainage firm in Coulsdon": it answers as one, live. Prefer your browser? Hear it here, about 2 minutes, no sign-up.
What your customer hears
A toilet backing up, handled while you're on site.
Example written to show the flow, not a real customer call.
The text you get, within a minute
14 Oak Road, CR8 2AB (Croydon)
Toilet backing up, waste on the bathroom floor, only toilet. Wants someone today.
Tap to call back
Example only. Made-up customer.
Set up for drainage firms
It knows what can't wait.
Your receptionist gets its own urgent list and safety rules. You can add your own in the 2-minute setup form.
Marked URGENT in your text
- Sewage or waste water coming back up inside the property
- A toilet, sink or shower that won't drain at all and is overflowing
- A blocked drain flooding a garden, driveway or business premises
Safety rules it always follows
- Sewage inside: tells the caller to keep children and pets away, avoid touching it, and stop running taps and toilets
- Never says who is responsible for a shared or public drain: it takes the details and you advise
- Never quotes prices for jetting, CCTV or repairs
How it works
Your phone rings first. Only missed calls come to us.
You can't answer
Under a manhole, jetting or driving between jobs. Your phone forwards the calls you miss. Answer as normal when you can.
It answers in your name
Says it's your AI assistant, asks the right questions, checks the address and postcode.
You get the job by text
Name, number, address, what they need and how urgent. You ring back the jobs you want.
Prices
One unblock a month covers it.
From £59 a month, no contract, full refund of the first payment if you're not happy in 30 days. Founding prices, locked while you stay. £0 setup.
Prices are what you pay. No VAT added.
Solo
- Answered in your name 24/7
- About 50 calls a month, never cut off mid-month
- Answers your 5 most-asked questions
- One free script change a month
- Set up within 48 hours
Pro
- For firms missing three or more calls a day
- About 120 calls a month
- Unlimited script changes
- Live within 24 hours
- Priority WhatsApp line to Mouhammed
Yearly billing (2 months free) and the full feature list: compare every plan. By starting you agree to our terms.
Questions drainage firms ask
Straight answers.
Can it handle survey and quote calls as well as emergencies?
Yes. CCTV surveys, pre-purchase surveys and quotes are taken as normal enquiries with the address and best time to call back. Emergencies are marked URGENT.
Will it tell callers it's the water company's problem?
No. It never decides who is responsible for a drain. It takes the details and you advise when you ring back.
Does it give prices?
No. It never quotes prices or promises a time, so you stay in control of every job.
Can it work only out of hours?
Yes. You choose: when you're busy or don't answer, only evenings and weekends, or all calls.
Do I need a new number?
No. You keep your number. Your phone forwards the calls you miss to Belgrave Line. We set it up with you and test it.
What if I'm not happy?
Text me in your first 30 days and I'll refund your first payment in full. No contract after that, cancel by text.
The next blocked drain goes to whoever answers. Make it you.
Hear it answer as your firm in 2 minutes. Then start today, or ring me on 07541 137781 first.